Microsoft Teams phone system

Make all your calls with the Teams App to any landline or mobile number. Set it up via the Microsoft Teams Phone System or with a Horizon integration.

Can Microsoft Teams be used as a phone system?

Yes! Microsoft Teams will become a powerful and flexible phone system when you buy a Microsoft 365 Business Voice licence. It gives you the power to call people externally beyond your Microsoft 365 business domain plus a lot of additional features that are really valuable. It's a feature-rich resilient SIP platform. You can make and receive calls from your Teams phone desktop and access them on any internet-enabled device. The desktop App will display your business phone number, provide rich and valuable call insights, and give you many other features you would expect from a business phone system.

Microsoft teams phone system features

Your Microsoft Teams Phone System is created by integrating the SIP trunks and SBC (Sessions Border Controller) with your Microsoft 365 domain. Don't worry about the jargon, our expert telecoms team at Barritel will handle everything for you. So you can just focus on enjoying the powerful Microsoft collaboration tools and connecting your teams to all customers, prospects, and suppliers with your Microsoft Teams phone system.


How do Microsoft Teams phones work?

The Microsoft Teams phone system makes an ideal replacement and upgrade for a traditional phone system. The Microsoft Teams phone system is scaleable and packed with features providing call management and a wide range of business benefits. The system uses the internet for voice calls and not the old copper based phone lines so it's very reliable and cost effective.


How can teams replace a phone system?

We partner Microsoft Teams with Horizon for making external calls and create a cloud based business grade PBX. The package delivers a cost-effective solution to make and receive calls globally together with a list of valuable features.


Voice enablement for Microsoft Teams


Enhance Teams collaboration with Horizon

The Microsoft Teams and Horizon integrated phone system will enable your teams to manage most of their work in one place. Unify all their communications from hosting video meetings, liaising with customers, suppliers or the team on the phone, and working collaboratively and sharing files. Available on desktop, mobile or as a web browser, it gives your teams the tools to achieve more wherever they are.

Management reporting


How much information do you want? Key data like call volumes, how well they are being supported, and who is dealing with them is available in the Horizon for Microsoft Teams management reporting section and its pretty intuitive. Our partnership with Akixi takes things to the next level with real time data, in-depth management reporting and wallboard integration.


What are the benefits of a Microsoft Teams phone system?

  • Flexibility

    Switch to a Microsoft 365 Teams Phone System and let Barritel help your business grow with an easy-to-use, flexible, scalable, work-anywhere business communications solution.

  • Insight

    The power (and the insight) is in your hands with the Microsoft 365 Teams phone system. With the integration of call and contact analytics offering unprecedented insight into how your call services are performing, you can optimise a game-changing, ultra-responsive customer experience.

  • Collaboration

    Working on a single platform means your teams can manage a huge portion of their daily work all in one place – whether that’s liaising with customers over the phone, holding video meetings with suppliers, syncing calendars, discussing projects with colleagues using the chat function or sharing files. It’s all possible on Microsoft Teams with an integrated phone system.

  • Flexible working

    Whether your team is office-based, working remotely or you’ve embraced a hybrid working approach, Horizon for Microsoft Teams delivers a fully-flexible communications solution which can be seamlessly accessed, wherever your workforce is located – essential to maintaining business continuity and delivering exceptional service.

  • Cut costs

    Horizon for Microsoft Teams utilises VoIP (Voice over Internet Protocol) to deliver calls over the broadband network – reliable, robust and cost effective. Hosted in the cloud, the Horizon for Microsoft Teams integration delivers a platform that’s fit for the future, with no significant upfront investment.

  • Never miss a call

    Every call matters when you’re running a business, so you need to know you’re always available for your customers. Horizon for Microsoft Teams means you’re at the end of the line – wherever you are based and on any device you please. And if you’re busy, it also allows you to divert calls to a colleague, set bespoke messages, out of hours times or redirect customers to an external phone. No more mad dashes to reach your landline phone in time!